Terms of Service Northwest Mental Health Alliance Last updated: March 2026
About this document
These Terms of Service describe the policies and expectations that apply to all clients, visitors, and users of the Northwest Mental Health Alliance website and services. By using this website or applying for services, you agree to these terms.
Services
Northwest Mental Health Alliance (NWMHA) is a nonprofit mental health practice and EMDR training center located in Mill Creek, Washington. We provide individual therapy, EMDR therapy, family therapy, group therapy, psychological assessments, and clinical training services.
Services are provided by licensed clinicians and by supervised graduate therapists working under the direct supervision of licensed mental health professionals. All clinical services are supervised by licensed, credentialed clinicians.
Not a crisis service
NWMHA is an outpatient mental health practice. We are not a crisis service and cannot respond to emergencies in real time. If you are experiencing a mental health emergency, please call or text 988 (Suicide and Crisis Lifeline), call 911, or go to your nearest emergency room.
This website and its contact forms are not monitored continuously and should not be used to communicate urgent or crisis-related information.
Confidentiality
All information shared in the context of therapy is confidential within the limits established by Washington State law and professional ethical standards. Exceptions to confidentiality include situations involving imminent risk of harm to yourself or others, suspected child or vulnerable adult abuse, a valid court order, or other circumstances required by law. Your clinician will discuss confidentiality with you in detail at the start of treatment.
Website use
The content on this website is provided for general informational purposes only. It does not constitute medical or mental health advice and should not be used as a substitute for professional clinical assessment or treatment. Reading this website does not create a therapeutic relationship between you and NWMHA or any of its clinicians.
No guarantees of outcome
Mental health treatment involves inherent uncertainty. NWMHA cannot and does not guarantee specific outcomes from therapy or any other service. Results vary based on individual circumstances, the nature of the presenting concern, engagement in treatment, and many other factors outside our control.
Fees and payment
Fees for services are established at intake and confirmed in your client services agreement. Sliding scale fees are available for eligible clients. Insurance billing is subject to your plan's coverage and may result in costs beyond what we quote. We will make reasonable efforts to verify your coverage before services begin but cannot guarantee insurance reimbursement.
For PIP (Personal Injury Protection) billing, we work directly with your auto insurer. We cannot guarantee payment by your insurer and will inform you if a claim is denied.
Intellectual property
All content on this website — including text, graphics, logos, and other materials — is the property of Northwest Mental Health Alliance and is protected by applicable copyright and intellectual property laws. You may not reproduce, distribute, or use this content without our written permission.
Third party links
This website may contain links to third-party websites. We do not endorse and are not responsible for the content, privacy practices, or accuracy of any linked sites.
Privacy
Our Privacy Policy, available at /privacy, describes how we collect, use, and protect your personal information. By using this website, you agree to the practices described in our Privacy Policy.
Changes to these terms
We may update these Terms of Service from time to time. The most current version will always be available at this URL. Continued use of our website or services after changes are posted constitutes acceptance of the updated terms.